Returns and refunds policy

Our Commitment
We want you to love your Bialetti. If you're not completely satisfied, our friendly customer service team is here to help find the best solution for you.

For all enquiries, please contact us:
Email: Info@bialetti.co.nz or
Phone: 09 272 8620 (during business hours)

1.    Order Cancellations
You can cancel your online order any time before we dispatch your items. 
We'll process a full refund to your original payment method within 3-5 business days.

2.    14-Day Change of Mind Returns
You can return unopened, unused items in their original packaging within 14 days of delivery for a full refund or exchange.

Return Requirements:
•    Please contact us within 14 days of receiving your order to initiate a return. Kindly wait for our authorisation before sending any items back.
•    Products must be unopened, unused, undamaged, in their original packaging, and in a condition suitable for resale.
•    Return shipping costs will not be covered by Bialetti NZ.
•    Include a copy of your original order confirmation email with the returned item.
•    Package items safely to prevent damage during return transit. Any goods damaged during return transit are your responsibility and will not be accepted. Please contact your courier to file a claim for any damages incurred.
•    If returned products don't meet these requirements, we'll contact you to discuss options.

Refund Details For Change Of Mind Returns:
•    Product cost will be refunded to your original payment method.
•    Original shipping charges are not refundable for change of mind returns.
•    Sale items cannot be returned or exchanged unless faulty or damaged.

Gift With Purchase Return/Exchange Policy

If your order included a gift with purchase, to be eligible for a full refund, both the primary product(s) and the complimentary gift must be returned in their original condition. If the gift is not returned with your return, the MSRP (Manufacturer's Suggested Retail Price) value of the gift will be deducted from the refund amount.

Gifts included with your purchases are not individually exchangeable or refundable. We cannot make substitutions for different versions, colors, or variants.

Discounts cannot be stacked or combined. This extends to the 'Gift with Purchase' promotions and means that discount codes will not work where a 'Gift with Purchase' promotion is already applied.

3.    Damaged Items (Shipping Damage)
If your package arrives damaged during transit, please contact us within 3 days by email Info@bialetti.co.nz or phone 09 272 8620.

What to do:
•    Keep all original packaging (including courier bag/box).
•    Take photos of the damaged packaging and product if possible.
•    Our customer care team will arrange a replacement immediately.

4.    Product Warranty/ Faulty Products (Manufacturing Defects)
In relation to the Goods, Bialetti proudly stands behind the quality of its products providing a two-year manufacturing warranty. (This explicitly excludes replacement of parts subject to normal wear and tear.) 

Should your Bialetti Goods be faulty or not performing as you expected, please initially see the Troubleshooting-FAQs page for help. Alternatively, please contact us directly for product support.

In the unlikely event that your Bialetti product is faulty or not performing as it should, please follow the process below:

Process For Faulty Items:
•    Contact our customer service team to report the issue by email Info@bialetti.co.nz or phone 09 272 8620.
•    If we can’t resolve your issue directly, we may request the Bialetti Goods be returned for further assessment and testing (return shipping covered by us).
•    Include a copy of your original order confirmation email with the returned item.
•    If confirmed as a manufacturing fault, we’ll provide immediate replacement/repair or a full refund.
•    If deemed due to misuse, we'll contact you to discuss suitable solutions.

Contact Details:
Email: Info@bialetti.co.nz
Phone: 09 272 8620 (during business hours)
Shipping Address: Peter Gower NZ Ltd, 88G Harris Road, East Tamaki, Auckland 2013

This policy ensures you can shop with confidence, knowing we're here to support you every step of the way.